Your privacy matters to us. DrZen AI is committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
1. Information We Collect
We collect information you provide directly to us, such as when you:
- Create an account or profile
- Use our AI chat and voice features
- Track your mood and emotional patterns
- Contact us for support
- Subscribe to our services
Types of Data Collected
- Personal Information: Email address, name (optional)
- Usage Data: Chat conversations, voice recordings (if using voice chat), mood tracking data
- Device Information: Device type, operating system, app version
- Payment Information: Processed securely through third-party payment providers
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our AI mental wellness services
- Personalize your experience and AI responses
- Track your mood patterns and provide insights
- Process transactions and manage subscriptions
- Send important updates about the service
- Respond to your requests and support needs
3. Data Security & Storage
We implement industry-standard security measures to protect your data:
- End-to-end encryption for all communications
- Secure cloud storage with regular backups
- Access controls and authentication measures
- Regular security audits and updates
Important: Your chat conversations and mood data are stored securely and are never shared with third parties for marketing purposes.
4. Your Privacy Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Portability: Export your mood tracking data
- Opt-out: Unsubscribe from marketing communications
5. Data Retention
We retain your data for as long as necessary to provide our services:
- Active account data is retained while your account is active
- Chat history can be deleted at any time by the user
- Mood tracking data is retained to show your progress over time
- Deleted accounts are permanently removed within 30 days
6. Third-Party Services
We may use third-party services for:
- Payment processing (Stripe, PayPal)
- Analytics (to improve our service)
- Cloud storage (AWS, Google Cloud)
These services have their own privacy policies and we encourage you to review them.
7. Children's Privacy
DrZen AI is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
8. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.